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Home > About OCC > Technology > Technical Support > Blackboard Technical Support  
Blackboard Technical Support
The online helpdesk supports Blackboard technical problems only. 
If you are trying to access your Blackboard classes through MyOCC and are experiencing difficulties,
you can click here to access your Blackboard classes directly. . 
Since there will likely be a delay of up to 5 days when requesting a password reset and we know you need access to your account as soon as possible, please follow the troubleshooting steps below to help yourself before you submit a request:
  1. Forgot MyOCC / Blackboard Password?
    Please try the "Forgot Password?" Tool on the login page and reset your password through the alternate email password reset system.
    Try "Forgot Password?" Now >


  2.  Forgot MyOCC / Blackboard Username?
    Your MyOCC Username should be a combination of your first initial and last name, possibly followed by some numbers. For example Robert Lopez may be "rlopez23." Alternatively, you can try your student ID number in place of your username. Ex: C12345678
    Try Student ID Now >


  3. Still Having Username/Password Problems?
    If you are still having username or password problems click the following link to submit a password reset request.
    Submit Password Reset Request >


  4. Other Blackboard Problems?
    For assistance with your online courses, contact OCC Online Instructional Support at 714-432-5542.  If you are having other problems besides username or password please use the link below to submit a support request.
    Submit Support Request Now >