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Frequently Asked Questions


EOPS Program 

What is EOPS?

EOPS stands for Extended Opportunity Programs and Services. EOPS is a state funded Academic Counseling Program designed to provide assistance to eligible full-time students at the community college level. The EOPS Mission is to enhance success by providing “Over & Above” services to eligible students.

What are the EOPS Office Hours?

Fall/Spring Monday through Thursday from 8:30am to 6:30pm and Friday from 9am to 2pm.

Intersession/Summer Monday through Thursday from 9:00am to 5:00pm and Friday from 9am to 2pm.

Where is EOPS Located? The EOPS office is located in Watson Hall, fourth floor, room 443.

For more information, please call 714-432-5817 or visit our website at

What is EOPS Fax Number? It is 714-432-6808.


How to Apply

How do I get into EOPS?

First, you need to be an OCC student and follow the enrollment steps – this includes being placed in Math and English, completing OCC Online Orientation, and applying for Financial Aid. Second, make sure to check EOPS website for our open enrollment date(s) to complete the EOPS application online.


When Can I Apply for EOPS?

For the Fall semester, applications are available online May 1st and for the Spring semester applications are available November 1st  at


What Are The Qualifications?

1.     Qualify for College Promise Formerly Board of Governor’s Fee Waiver (B.O.G.F.W.) under options A or B or C with a zero EFC as determined by the Financial Aid Office.                  

2.     Be a California resident (AB540 Eligible)

3.     Be a full-time student (12 units per semester or be a DSPS student)

4.     Have less than 40 college applicable units

5.     Have not earned a college degree or certificate

6.     Meet EOPS State Guidelines, such as EOPS applicants must be educationally disadvantaged according to Title V, Article 2 section 56220(e)



Rules and Regulation

What are EOPS Services?

EOPS services include academic and personalized counseling, priority registration, textbook services, career and transfer planning, bilingual services, cultural events and transportation services.


Can We Transfer EOPS from Other Colleges to OCC?

Yes, you can, but you have to fill out an EOPS Online application for OCC and a Transfer Request Form.

How Many Semesters Can I Be in EOPS before I Have to Exit?

You are able to participate in 6 consecutive semesters in EOPS and/or accumulate 70 AA/AS degree applicable units before you have to exit. We do not count summer sessions as part of the 6 consecutive semesters.


Do I Have to Reapply Every Semester?

No, if you comply with the program requirements the previous semester, you do not need to reapply.


What Are The Requirements to Stay in The Program?

All EOPS students are required to complete three scheduled EOPS counseling contacts each semester (Fall/Spring).  This requirement will be satisfied by the following:

1st Appointment - Completing the first counseling appointment within the first six weeks of each semester. This appointment will include the completion or update of the Student Educational Plan.

2nd Appointment - Submitting the Academic Progress Report (APR) on time to an EOPS counselor each semester (Fall/Spring).

3rd Appointment - Completing a third counseling appointment to discuss plans and courses for the next semester.


Can I Attend OCC and Another Campus While in The EOPS Program? If Yes, Is There Any Requirement?

Yes, you can attend OCC and another sister campus (GWC & CCC) while in the EOPS program at OCC. However, to be qualified for our services, the majority of your units have to be taken at OCC.


What If I Failed a Class, and did not Make a 2.00 GPA for One Semester, Am I Still Eligible for EOPS?

Yes, you are still eligible for EOPS. However, when you fail a class and do not make a 2.00 GPA for one semester, you will be on probation with the school and on “warning” probation with EOPS. You need to improve your GPA to 2.00 or more to be removed from “warning” probation or you will be placed on Non-Compliance Probation (NCP).


If I Left EOPS for a Long Period, Maybe One or Two Years, Can I Reapply?

Yes, you can reapply.




How Can I Get My Ed Plan?   Please click Online Ed Plan.


Can I Get a Copy of My Transcripts?  

Yes, you can get a copy of your unofficial transcripts through MyOCC.

Who Are the Counselors in EOPS? What Are The Counselors’ Email Addresses?

Our counselors are:

+ Vida Shajie:

+ Clyde Phillips:

+ Julie Tran:

+ Michelle Ngo:

Can I Also See The 3rd Floor Counselors?

Yes, you are free to see any counselor, but you are required to complete three EOPS counseling appointments each semester.


Are There Walk-in Hours? 

No, due to limited funding, there are no longer walk-in hours for EOPS students.

How Do I Contact a Counselor If I Don’t Have An Appointment and It’s An Emergency?

Please come to the EOPS office and let us know about your emergency.

Will You Assign an EOPS Counselor to Each Student, or Do I Have a Choice to Request Any Counselor?

No, students are not assigned to EOPS counselors. You are free to see any counselor you want.



Academic Progress Report (APR)

When Will The APR Be Emailed to Me?

In October for fall semester and in March for spring semester. Please check your email.

Where Can I Get a Copy of the Academic Progress Report (APR)?

You can get a copy from our website under Announcements (Academic Progress Report (APR) section). We also send you a copy through your OCC Gmail account.

When Is The Academic Progress Report (APR) Due?

It varies every semester. Please check the EOPS website for the deadlines.


I Have An Online Class. How Do I Get The Instructor to Complete The Academic Progress Report (APR)?

If you have the grade posted on My Grade page on Blackboard website, you can print that out and attach it to your APR form.

If your instructor does not post their grades on the Blackboard, you can email your instructor and ask for your mid-term grade. If the instructor emails you the grade, you can print that email and attach it to your APR.  


I Have a Class That Has a Lecture and a Lab with Different Professors. Who Should I Get The Signature and Grade?

You should get signatures and grades from both lecture and lab instructors in different sections of the APR.



Book Grant

How Do I Know I Have The Book Money?

You will receive an email from us letting you know that your name has been added to the book list at the OCC bookstore. In order to purchase your books, you need to have your student ID card with you.


Can I Use The Book Money to Buy Other Supplies?

No, you cannot. The book service is only for purchasing your textbooks.


Can I Get The Book Money in Cash to Purchase Books on Amazon, Craigslist, etc.?

No, you cannot. Our book service is only for purchasing books at the OCC bookstore.


How Can I Use The Book Money to Purchase a Book for a Class at Golden West College or Coastline?

You need to get permission for an EOPS Counselor, turn in cost of books and a class schedule.


Can I Get Reimbursed for My Books If I Bought Them Already? Where and When?

Sometimes, you can. Please keep your receipt and contact the EOPS office for the deadline for reimbursements.


Other Services

Does EOPS Pay for Parking Permit?

Yes, please ask how.


How Can I Get My CSU/UC/Private Application Fees Waived?

As you complete your application(s) to transfer, please remember to fill out the page asking about your income. Most EOPS students will qualify for an automatic fee waiver. If for some reasons you do not qualify, please fill out the Request for Application Fee Waiver Form located on the CSU & UC application website and write in “I am an EOPS student at OCC.” Ask the EOPS office for Letter of certification and submit that with the hard copy of the fee waiver application.


When I Graduate, How Do I Get My Cap and Gown?

During your last semester, remember to fill out the EOPSExit form with us and submit a Petition for Graduation to Admissions & Records during the graduation petitioning period. After receiving your graduation packet from the Graduation office, bring your Cap and Gown ticket to the EOPS office to receive a fee waiver for the cap and gown at the OCC Bookstore.


Does EOPS Pay for The Honor Society’s Fees?

Yes, for 2013-2014, EOPS will pay for your honor society membership dues to join. However, we do not cover any regalia. You may fill out the specific honor society application and print out a copy of your unofficial transcript. Bring those two items to the EOPS office. Our director will review your file to make sure you are in compliance by keeping up with program requirements (Appointments, GPA, etc.). If you are, we will take your application to the Honor's Society office and the coordinator will contact you with further details about your membership.

*This service offered is based on State funding and availability. This service is not guaranteed.




When Can I Make a Counseling Appointment?

New appointments become available every Monday starting at 8am. Please call 714-432-5817 to schedule appointment.

What Are EOPS Group Appointments?

You can attend one group appointment per semester to replace one out of three counseling appointments per semester.

When Do The Counseling Appointments Start Counting for The Required Contacts?

Normally two weeks before the semester starts. Check with the EOPS staff for the starting date.

When Is The Deadline for My First Appointment?

It varies each semester.

When Do I Have to Have My Last Appointment?

It varies every semester. Usually, you have time until the last Friday of each semester to complete your required appointments.



CARE Program

What Does CARE Stand For?

CARE stands for Cooperative Agencies and Resources for Education.


What does CARE do? How and when can I get into the CARE program?

CARE is administered by the EOPS Program and serves the unique needs of single parents who are designated as head of household. At the time students are accepted into CARE they must have, at least one child, be a full time student, and be a current recipient of CalWORKs/TANF/AFDC (or their child(ren) can be a recipient of CalWORKs/TANF/AFDC). All CARE students must be accepted into the EOPS Program and meet all the EOPS eligibility requirements. Application period is open year round for CARE/DSPS/CalWORKs and Foster Youth students.


How Can I Get a Meal or Gas Card?

If you are accepted into the CARE program, you will be notified in person or through email how to get a meal or gas card. Both Meal and Gas cards are evenly distributed to CARE students based on their continued eligibility and funding available from the state.


Where Is The CARE Program Located?

The CARE program is located in Watson Hall, fourth floor, room 443.

For more information, please call 714-432-5173 or visit our website at




How Can I Get into The EOPS Honors Club?

If you are an EOPS student and have a GPA of 3.5 or higher, please contact Vida Shajie, EOPS Counselor and Club Advisor, at (714) 432-5638.


How Can I Get into CARE Club?

You must be a CARE student or previous CARE student.


I'm Not Getting Any MyOCC Gmail Updates from EOPS, What Can I Do to Fix It?

Please visit the EOPS office to verify your MyOCC Gmail address.



Bus Pass

What Are The Requirements for Receiving a Bus Pass?

a.       Must be an EOPS student

b.      Currently enrolled in 12 units, unless you are a DSPS student

c.       Don’t have an OCC parking permit under your name

Note: Students who drive a car are not eligible to receive bus passes.




What is UMOJA?

UMOJA is a program utilizing promising practices dedicated to enhancing the cultural and educational experience of African Americans and other students to promote student success for all students. With the help of educators committed to academic success UMOJA with an ethic of love, seeks to intentionally and deliberately educate the whole student - body, mind and spirit.