Skip Ribbon Commands Skip to main content
Sign In Navigate Up
Home > Student Services > Complaint Process  
Complaint Process
Service Complaint
Orange Coast College and its employees make every effort to serve students and non-students courteously and efficiently, including acting in accordance with college policies and state and federal laws. Individuals dissatisfied with a campus policy or the conduct of a college employee can bring a complaint, a written or verbal notice of dissatisfaction, to the attention of the appropriate faculty, staff, or administrator at any time. If a problem is identified, applicable remedies will be put in place as soon as possible. Before filing a complaint, individuals should make every effort to resolve their dissatisfaction informally with the college personnel immediately involved. If addressing an issue informally does not lead to satisfactory resolution, the individual may register a complaint with the appropriate supervisor or administrator.  If, after contacting the appropriate supervisor or administrator, you are not satisfied with the outcome you may contact that person's supervisor/administrator.  Service complaints escalating to this level should be submitted in writing so that the appropriate administrator can investigate your complaint and respond.
Grade Grievance
Recognizing that trusting, positive relationships between students and instructors is vital to successful learning and teaching, the Grade Grievance procedure at Orange Coast College is intended to provide all parties with due process in the event of a disagreement or misunderstanding regarding classroom policies or grades. The Grade Grievance process does not address personality, character, or styles of teaching; this process takes into account only the grading concern of the student to determine if the California Code of Education was violated. The final grade that is assigned to a student is the purview of the course instructor who teaches the course. The California Code of Regulations (Title 5, Section 55025) states, “In any course of instruction in a community college district for which grades are awarded, the instructor of the course shall determine the grade to be awarded each student in accordance with this article. The determination of the student’s grade by the instructor shall be final in the absence of mistake, fraud, bad faith, or incompetency.” If you feel you have evidence that would support a grade grievance, please visit the OCC Catalog (Policy & Regulation section) for more information on how to file a petition for a grade grievance review.

Non-Discrimination Policy
The Coast Community College District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.
Title IX Coordinator
Kristin Clark
Vice President, Student Services
Administration Building
Phone: (714) 432-5897
Section 504/ADA Coordinator
Olivia Martinez
Supervisor, Disabled Students Programs and Services
Special Services Building
Phone: (714) 432-5042

Sexual Misconduct
Members of the Orange Coast College (OCC) community, guests and visitors have the right to be free from sexual harassment or sexual violence. All members of the campus community are expected to conduct themselves in a manner that does not infringe upon the rights of others. OCC has zero tolerance for sexual misconduct. When an allegation of misconduct is brought to an appropriate administration’s attention and a respondent is found to have violated any sexual misconduct district policy, serious sanctions will be used to reasonably ensure that such actions are never repeated. Sexual harassment is offensive, unwelcome sexual attention. It may be pressure for dates or sexual favors, suggestive gestures or remarks, touching, or even actual or attempted rape or assault. Sexual harassment is a form of sex discrimination which violates Title VII of the Federal Civil Rights Act of 1964 as amended; Title 9 of the Education Amendments of 1972; California state law; and the Coast Community College District Board policies.
If you are a student and you feel you are being sexually harassed or that you have been a victim of sexual misconduct, please contact Sylvia Worden, the Associate Dean of Health Services at (714) 432-5026. You can also visit the Sexual Misconduct page for more information.
If you are an OCC employee and you feel that you are being sexually harassed, please contact Dianna Deis, the Director of Personnel Services at (714) 432-5670.

 Veterans--GI Bill Feedback System
You may submit a complaint to the Veterans Administration (VA) if you believe that OCC is failing to follow the VA Principles of Excellence.  Visit the VA Website for more information or to submit a complaint.

 Most complaints, grievances or disciplinary matters should be resolved at the campus level.  This is the quickest and most successful way of resolving issues involving a California Community College (CCC).  You are encouraged to work through the campus complaint process first before escalating issues to any of the following resources. Issues that are not resolved at the campus level may be presented:
  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office by completing a web form if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • If your complaint involves unlawful discrimination, to the Chancellor’s Office website at
For more information, please visit the California Community College State Chancellor's Office Complaint Form site at: